New 211 Service to Fill the Information Void

Summary


Emergencies have 911. And information has 411. By nextsummer, San Bernardino County will have 211, for everythingfrom food stamps to utility assistance.

The county will be among the last in Southern California toimplement the 24-hour-a-day system, which guides callersthrough the tangled web of public social services.

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Extract


New 211 Service to Fill the Information Void

The 211 system is expected to be operational by July 2006,assuming funding and state approval come through as planned.

A sort of hybrid of the information and emergency lines, theidea is to reduce the confusion tha...

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